Pediatric Virtual Care in Texas and Louisiana
Real Pediatric Care, Right from Home
When your child doesn’t feel like themselves, you want help now without the drive or the wait.
Virtual pediatric care connects you to a clinician by video from home, so you can sit beside them, ask questions, and start helping them feel better right away. Available for families in Texas and Louisiana including those using Medicaid.
With virtual pediatric care, you can:
- Meet with a clinician in minutes, often in under 30 minutes.
- Get care for children five years and older right from home.
- Use it any day from 7 a.m. to 11 p.m., even on holidays.
- Pay $30 without insurance.
- Stay close to your child while you talk through symptoms together.
If your child has trouble breathing, chest pain, or signs of a stroke like sudden numbness, confusion, trouble speaking, or trouble walking, call 911 or go to the nearest emergency room right away.
Start On Demand Care NowWhat Conditions Can We Treat Virtually?
These are common concerns you can talk through with a clinician while sitting right beside your child at home.
Virtual urgent care for kids can help with:
- Cold and flu symptoms
- Fever
- Sore throat
- Cough
- Sinus congestion
- Pink eye or eye irritation
- Rashes or skin irritation
- Allergies or seasonal symptoms
- Nausea, vomiting, or upset stomach
- Diarrhea
- Minor bites or stings
- Ear discomfort
- Cold sores
- Mild urinary symptoms
When Should My Child Be Seen in Person?
Virtual urgent care is a convenient way to get care for your child, but some symptoms need an in-person visit for a closer look or immediate treatment.
You should choose in-person care when a provider needs to physically examine your child, run imaging or lab tests, or treat something more serious. If your child’s symptoms feel severe, get worse quickly, or don’t improve, it’s safer to have them seen face to face.
In an emergency, always go to the nearest emergency room or call 911.
Take your child to urgent care or the ER if they have:
- Chest pain or trouble breathing
- Severe stomach or abdominal pain
- Head injuries or loss of consciousness
- Broken bones, deep cuts, or injuries that may need stitches
- Burns or serious wounds
- A high fever in an infant or a persistent high fever
- Signs of a severe allergic reaction (such as swelling or difficulty breathing)
- Symptoms that may require imaging (like an X-ray or CT scan) or in-person testing
- Symptoms that need a hands-on exam (such as severe ear pain or concerning rashes)
- Symptoms that continue or get worse instead of improving with virtual care
How to Start Your Child’s Virtual Visit
Select “Start On Demand Care Now”
- Choose the button when you’re ready to begin your child’s visit.
Enter your child’s information
- Add basic details like name, symptoms, and insurance or Medicaid information.
Join the next available visit
- You’ll be placed in line and typically connect with a clinician in minutes
Start the video visit
- Tap to join from your phone, tablet, or computer and talk through what your child is feeling
Get next steps
- Stay beside your child while the clinician listens, answers questions, and guides on what to do next
What you’ll need ready
- A smartphone, tablet, or computer with a camera and internet connection
- Your insurance card or Medicaid ID (if you have one)
- A list of your child’s current medications
- Any recent symptoms or changes you’ve noticed
You can stay right with your child, ask questions, and get answers without leaving home
Why CHRISTUS Health for Pediatric Virtual Care?
Talk with a clinician you can trust
- Your child connects with a board-certified clinician who listens closely, answers your questions, and helps.
Get help fast when your child needs it
- You can join the next available visit and often connect in under 30 minutes, so you’re not left waiting while your child feels uncomfortable.
Stay close and involved in every moment
- You sit beside your child during the visit, share what you’re noticing, and take part in decisions together-right from home
Move forward with clear next steps
- You leave the visit with guidance, care instructions, and prescriptions if needed, so you know exactly what to do next.
Get connected to in-person support when needed
- If your child needs more hands-on help, you’re guided to the right place for follow-up, so nothing slows down their care.
Pediatric Virtual Care Frequently Asked Questions
You can use virtual pediatric urgent care for children ages 5 and older. You sit beside your child during the visit and talk through symptoms together while the clinician listens and guides next steps.
Yes, virtual visits are available for families using Medicaid, along with many other insurance plans. You can also choose a flat $30 visit if you do not have insurance, giving you a simple option when your child needs help quickly.
You are guided on what to do next based on your child’s needs. If hands-on support is needed, you are directed to the right location for follow-up so your child can continue care without delays.
